MyCheckFree Retirement Announcement | Richmond

MyCheckFree Retirement Announcement | Richmond


The City of Richmond Department of Public Utilities has announced the retirement of MyCheckFree, a widely used bill payment service, on March 13, 2024. This change necessitates that current MyCheckFree users transition to a new platform for managing their utility bills. This article provides a comprehensive overview of the upcoming changes, including the impact on users, the features of the replacement service MyHQ, and the steps customers need to take to ensure a smooth transition.

Key Points

Retirement Date

The official retirement date for MyCheckFree is March 13, 2024. After this date, the service will no longer be available for bill payments, and users will need to switch to MyHQ or another payment method offered by the City of Richmond Department of Public Utilities.

Impact on Current Users

The retirement of MyCheckFree means that all users of this service must transition to a new platform to continue paying their utility bills electronically. The Department of Public Utilities is encouraging all customers to make this switch well before the retirement date to avoid any disruptions in their bill payment processes.

Replacement Service: MyHQ

MyHQ is the new eBill option introduced by the City of Richmond Department of Public Utilities. This platform offers a range of enhanced features designed to provide a more seamless and efficient billing experience.

Benefits of MyHQ

  1. Free to Use: MyHQ is available at no cost to users, ensuring that all customers can benefit from its features without any additional financial burden.
  2. Easy and Paperless: The platform promotes a paperless billing environment, making it easier for users to manage their bills electronically.
  3. Electronic Billing and Payment Options: MyHQ provides comprehensive electronic billing and payment options, allowing users to view and pay their bills online.

Enhanced Features Compared to MyCheckFree

  1. Historical Bill Access: MyHQ allows users to view current and historical bills for up to 36 months, compared to the 6-month history available with MyCheckFree. This extended access helps users keep better track of their billing history and manage their finances more effectively.
  2. Automatic Payments (ACH): Users can set up automatic payments through Automated Clearing House (ACH), ensuring that their bills are paid on time without the need for manual intervention.

Call to Action

The City of Richmond Department of Public Utilities strongly encourages all MyCheckFree users to enroll in MyHQ before the retirement date of March 13, 2024. This proactive approach will ensure a seamless transition for bill payments and prevent any disruptions in service.

Enrollment Steps

  1. Visit the MyHQ Enrollment Page: Customers can find the enrollment page on the City of Richmond Department of Public Utilities website.
  2. Create an Account: Follow the instructions to create a new MyHQ account. This will involve providing personal and billing information to set up your profile.
  3. Link Your Utility Account: Connect your utility account to your new MyHQ profile to start receiving and paying your bills electronically.
  4. Set Up Automatic Payments: If desired, set up automatic payments to ensure that your bills are always paid on time.

Additional Information

The City of Richmond Department of Public Utilities is committed to ensuring a smooth transition for all customers. Here are some additional details to help users navigate this change:

Customer Support

The Department of Public Utilities offers comprehensive customer support to assist with the transition to MyHQ. Users can contact customer service for help with account setup, billing inquiries, and any other issues related to the new platform.

Alternative Payment Options

In addition to MyHQ, the City of Richmond Department of Public Utilities offers several other payment options, including:

  1. In-Person Payments: Customers can visit designated payment locations to pay their bills in person.
  2. Mail Payments: Bills can be paid by sending a check or money order through the mail.
  3. Phone Payments: Users can call the Department of Public Utilities to make payments over the phone using a credit or debit card.

Online Resources

The Department of Public Utilities website provides a wealth of resources to help customers understand and manage the transition. These include FAQs, step-by-step guides, and video tutorials on using MyHQ and other payment options.


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The retirement of MyCheckFree on March 13, 2024, marks a significant change for the City of Richmond Department of Public Utilities customers. By transitioning to the new MyHQ platform, users can benefit from enhanced features such as extended bill history access and automatic payments. It is crucial for all current MyCheckFree users to enroll in MyHQ well before the retirement date to ensure a smooth and uninterrupted bill payment experience.


This article is for informational purposes only. The details provided about MyCheckFree, MyHQ, and other payment options are based on information retrieved from the City of Richmond Department of Public Utilities. For the most accurate and up-to-date information, please visit the official website or contact customer support.

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